In today’s fast-paced educational landscape, reliable IT support has evolved from being a helpful addition to an absolute necessity. As schools and Multi-Academy Trusts (MATs) continue to embrace technological advancements, ensuring smooth operations and a seamless learning experience for students hinges on effective IT support systems.
To keep up with the rapid pace of technology and prevent disruptions to learning, schools and MATs need to be proactive in their IT strategies. Everything ICT’s Department for Education (DfE) recommended framework can support schools and MATs in tackling common IT challenges by providing access to trusted suppliers, expert advice, and tailored solutions designed specifically for the education sector.
Five critical IT Support challenges and solutions in education
Core operating systems and cloud software
The challenge: The shift to cloud-based solutions brings huge advantages, including enhanced accessibility, cost efficiency, and improved data security. However, it can also reveal underlying issues, such as poor broadband connectivity. Increased data transfer demands can disrupt learning if networks aren’t equipped to handle the load.
The solution: Schools should review and upgrade broadband capacity before deploying cloud software. Our DfE-recommended framework can support schools in identifying trusted IT partners and vendors who can assess connectivity requirements and implement solutions tailored to educational needs.
Device compatibility
The challenge: New devices often lead to compatibility issues with existing hardware, such as interactive whiteboards and other classroom technologies.
The solution: Testing new devices for compatibility before large-scale purchases can save time and frustration. Through Everything ICT, schools can access suppliers who provide compatibility testing services, ensuring smooth integration of new technology with current systems.
Software and operating system upgrades
The challenge: Updates to software and operating systems can disrupt classroom activities by changing user interfaces or requiring new workflows.
The solution: IT support teams must be equipped to assist teaching staff with these changes. Schools can leverage our procurement framework to find IT support partners who specialise in educational environments and can offer dedicated support during upgrades.
Rapid development of operating software
The challenge: Frequent updates from software providers can introduce new tools and features that, while beneficial, require time and resources to learn and integrate effectively. Without adequate preparation, these updates can overwhelm staff and hinder classroom adoption.
The solution: Prioritising ongoing training for teaching staff can help to ensure they are able to use new features confidently. Partnering with software providers for support can ease this transition. Through Everything ICT, schools gain access to trusted partners who deliver training and help seamlessly integrate new functionalities into teaching practices.
Security
The challenge: Cybersecurity breaches, such as ransomware attacks, pose a significant risk, with consequences ranging from compromised safety and disrupted learning to financial loss and reputational damage.
The solution: Regular staff training, updated firewalls, robust software, and reliable data backups are critical. Collaboration with IT support partners can help to ensure comprehensive protection. We simplify this process by connecting schools with experienced data and cyber security specialists who understand the unique risks in educational settings.
Reliable IT support is the backbone of successful learning environments. It minimises disruptions, enriches learning experiences, and ensures the safety and efficiency of school operations. Schools and MATs that are able to proactively address challenges—connectivity, compatibility, upgrades, rapid development, and security—will position themselves to maximise the benefits of technology.
“Having used the team at Everything ICT for the first time recently, I was extremely pleased to see how seamless and simple they have made the process of procuring high value services in a DfE procurement compliant manner. Huge thanks to Oliver and the team once again."
Lewis O – CoOp Academies
By leveraging our DfE-recommended procurement framework, schools and MATs can access trusted, cost-effective, and compliant IT solutions, empowering them to focus on what truly matters—educating the next generation.
Take the stress out of IT management — Everything ICT is here to help you find an IT support provider to meet your requirements. Reach out to us to get started