As technology evolves, so do the needs and challenges of IT Support in schools. Staying updated with the latest developments is crucial for ensuring that schools and Multi-Academy Trusts (MATs) can provide a seamless and secure learning environment. From integrating cutting-edge digital tools to ensuring robust cybersecurity measures, schools face a growing demand for seamless, efficient, and innovative IT services.
This article looks at new functionality shaping IT Support in schools, including advancements in cloud computing, AI-driven solutions, and proactive cybersecurity strategies. It explores how these enhancements are reshaping the way schools and MATs manage their IT infrastructures.
To support schools and MATs in navigating this evolving landscape effectively, our Department for Education (DfE) recommended framework provides a streamlined, compliant, and cost-effective approach to sourcing IT Support services, with access to high-quality solutions tailored to your unique needs and maximising value for money.
1. Cloud computing and digital transformation
One of the most significant developments in IT Support for schools is the widespread adoption of cloud computing. Cloud-based systems offer unparalleled flexibility, enabling schools to store data securely, scale resources efficiently, and access applications from virtually anywhere. This is particularly pertinent for schools transitioning to hybrid or fully digital learning models, where teachers and students need uninterrupted access to learning tools.
IT Support teams are now focusing on helping schools migrate to cloud environments such as Google Workspace for Education or Microsoft 365. This transition requires expertise in integration, data migration, and ongoing maintenance to ensure that the system runs smoothly and remains secure. Additionally, the reliance on cloud computing has heightened the need for IT Support services to monitor usage, prevent downtime, and optimize performance.
2. AI and automation in IT Support for schools
Artificial Intelligence (AI) is revolutionising IT Support, offering smarter and faster ways to resolve issues. AI-powered chatbots and virtual assistants are becoming increasingly common in school environments, providing fast solutions to common IT queries and troubleshooting problems. These tools allow IT teams to focus on more complex tasks while ensuring that teachers and students experience minimal disruptions.
Automation is also playing a key role in managing routine IT tasks such as software updates, system monitoring, and data backups. By automating these processes, schools can reduce the risk of human error and ensure that critical systems remain up-to-date and secure. IT Support providers are now investing in tools that leverage AI and automation to deliver proactive support, anticipating and addressing issues before they escalate.
3. Proactive cybersecurity measures
With the increasing use of digital platforms, schools are becoming prime targets for cyberattacks. From ransomware to phishing schemes, the threats to educational institutions are both varied and sophisticated. IT Support services must prioritise cybersecurity, adopting a proactive approach to protect sensitive data and ensure compliance with regulations such as the General Data Protection Regulation (GDPR).
New functionality in cybersecurity for schools include the deployment of advanced threat detection systems, regular security audits, and comprehensive training programs for staff and students. IT Support providers are also offering managed security services, which include 24/7 monitoring and rapid incident response to minimise the impact of cyber threats. By staying ahead of potential risks, IT Support teams can safeguard schools’ digital assets and maintain trust within the school community.
4. Hybrid learning support
The rise of hybrid learning has transformed the way schools approach IT Support. Supporting both in-person and remote learning requires robust IT infrastructures and seamless communication tools. IT Support teams must ensure that video conferencing platforms, learning management systems, and digital collaboration tools function without interruption.
Additionally, IT support services are helping schools adopt innovative EdTech solutions such as virtual and augmented reality (VR/AR) tools, interactive whiteboards, and adaptive learning software. These technologies help to improve student engagement but also require specialised support to ensure proper integration and usage.
5. The role of Everything ICT
Navigating the ever-evolving IT landscape can be challenging for schools and MATs, especially when it comes to procuring reliable and cost-effective IT support services. This is where our DfE-recommended procurement framework can help. We provide schools with a list of over 250 pre-approved suppliers who meet thorough quality and compliance standards. By using the Everything ICT framework, schools can save time and resources while ensuring that they access high-quality IT solutions tailored to their unique requirements.
Is your IT Support fit for the future?
IT Support services for schools is constantly evolving, driven by advances in technology and the changing needs of educational institutions. It’s important to assess whether your current IT Support provider can meet your evolving requirements. From cloud computing to proactive cybersecurity, the landscape of IT support is changing rapidly—are you ready to keep up?
If you want to ensure your IT Support provider can deliver, Everything ICT is here to help. Our DfE-recommended framework offers access to high-quality suppliers, helping schools find tailored, compliant, and cost-effective IT Support services.